VA Profile allows Veterans to update contact information on all VA systems – VAntage Point Blog
VA is empowering Veterans to manage their information through a simplified, personalized experience on VA.gov, called VA Profile. Once signed into the VA.gov website, Veterans can view, update and change their contact information, such as phone number, email, home and mailing address.
VA Profile updates all VA systems, which removes the burden from Veterans calling multiple VA administrations with the same information, at times impacting delivery of services.
VA Profile improves VA systems by synchronizing and sharing Veteran data across the VA enterprise, giving VA customers control, visibility and ownership of their information. In turn, employees have the up-to-date information they need to personalize interactions and provide excellent customer service.
More than 7.5 million Veteran contact information profiles have been created or updated since May 2018, and more than 700,000 of those updates were made online through VA.gov.
When VA has the most up to date information, it updates near-real-time access to critical Veteran data systems to support healthcare activities, including prescription refills, appointment reminders, lab and test results, and other important communications from their VA medical center.
It also actively synchronizes VBA contact information for disability compensation, pension, claims and appeals, enrollment, and Veteran Readiness and Employment (VR&E).
VA Profile reaches out to Veterans in multiple ways
VA Profile is part of a Veteran’s journey from the very early stages of their interaction with VA. VA Profile helps establish profile information for transitioning service members so that